Registered Press

ICCM '99/CRMS '99

Lakeside Center at McCormick Place, Chicago, IL

August 30 - September 2, 1999

 

Below are 90+ names for the Registered Press for ICCM '99/CRMS '99, including those that registerd on site, those that pre-registered and used the press center and those that pre-registered and did not tell us they were at the show (many of these were at the show in several capacities and didn't bother to pick up a press badge). On this page and the Press Hit list are links for last year's press list, the invitation list, Chicago Business outlets and Telecom/IT media. You should you all of these lists and your own lists for follow-up and future coverage./FONT>

 

Bob

Name

Title

Medium

Street

City, State, Zip, Country

Tel

Fax

Email

Date

Method

URL

Topics

Johanne Philipse

Author

Adfodirect

Dommelstraat 3

Eindhoven,Noord Brabant,5611 CJ,The Netherlands

31 40 237 2080

+31 40 237 7055

info@philipse-consultants.nl

8/25

Email

http://www.philipse-consultants.nl

quality coaching software;

David Jensen

Editor

B3 Magazine

444 Lake Cook Road # 24

Deerfield, IL, 60015, USA

847-374-2793

847-374-2791

djensen@bbb3.com

8/4

Email

bbb3.com

CRM software

David J Cohen

Associate Editor

B3 Magazine

444 Lake Cook Road #24

Deerfield, IL, 60015

8473742793

8473742791

DCOHEN@BBB3.COM

On Site

Email

   

Amy Lynch

Analyst

Business Wire

One East Erie # 540

Chicago, IL, 60611, USA

312-573-0018

312-573-0019

 

8/4

Mail

www.businesswire.com

all

Jim Liebenau

Analyst

Business Wire

1990 South Bundy Drive # 580

Los Angeles, CA, 90025, USA

310-820-9473

310-820-7363

bwinfo@bizwire.com

8/4

Mail

www.businesswire.com

all

Mary Landhuis

Analyst

Business Wire

One East Erie # 540

Chicago, IL, 60611, USA

312-573-0018

312-573-0019

 

8/4

Mail

www.businesswire.com

all

Scott Beach

Analyst

Business Wire

One East Erie # 540

Chicago, IL, 60611, USA

312-573-0018

312-573-0019

 

8/4

Mail

www.businesswire.com

all

Kathleen Singleton

Analyst

Business Wire

One E. Erie #540

Chicago, IL, 60611

3125730018

3125730019

 

On Site

Email

   

William Romanchek

 

C R A Journal

1406 Poplar

Munster, IN, 46321

2199241050

   

On Site

Email

   

Paul Stockford

Director

Cahners In-Stat Group

6090 E. Greenway Pkwy, # 250

Scottsdale, AZ, 85254, USA

480-483-4448

480-483-0400

pstockford@instat.com

8/19

Email

www.instat.com

All call center products and topics

Chris Keating

Editor & Publisher

Call Center Magazine

12 West 21 St

New York, NY, 10010, USA

212-691-8215

212-691-1191

ckeating@mfi.com

8/19

Email

www.callcentermagazine.com

call center technology

Alison Ousey

Managing Editor

Call Center Magazine

12 West 21 St

New York, NY, 10010, US

212-691-8215

212-691-1191

 

8/19

Email

www.callcentermagazine.com

call center technology

Joe Fleischer

Editor

Call Center Magazine

12 West 21 St

New York, NY, 10010, US

212-691-8215

212-691-1191

 

8/19

Email

www.callcentermagazine.com

call center technology

Mary Lenz

Contributing Editor

Call Center Magazine

12 West 21 St

New York, New York, 10010, USA

917-305-3332

212-691-1191

 

8/19

Email

www.callcentermagazine.com

call center products and services

Brendan Read

Editor

Call Center Magazine

12 West 21st St

New York, NY, 10010, US

212-691-8215

212-691-1191

brendan@callcentermagazine.com

8/19

Email

www.callcentermagazine.com

call center technologies

Keith Dawson

Editor

Call Center News Service

335 Court St #114

Brooklyn, NY 11231, USA

718-788-6220

718-788-7712

Keith@callcenternews.com

7/21

 

www.callcenternews.com

 

Gunther Greff

Editor

Call Center Profi

Stadlander Weg 11

Jever, D-26441

04461912180

04461912181

PERSPOWER@AOL.COM

On Site

Email

   

Tracey Roth

Managing Editor

Call Center Solutions

1 Technology Plaza

Norwalk, CT, 06854, USA

203-295-2167

203-866-3326

troth@tmcnet.com

8/25

Email

www.tmcnet.com

 

Raj Wadhwani

Managing Editor

CallCentreWorld.com

8 North Street

Guildford, Surrey, GU1 4AF, UK

44 (0)1483 880 200

44 (0)1483 880 201

rajw@callcentreworld.com

7/28

Email

www.callcentreworld.com

call centres

Sharon Price

Director

CallCentreWorld.com

8 North Street

Guildford, Surrey, GU1 4AF, UK

44 1483 880 200

44 1483 880 201

 

7/28

Email

www.callcentreworld.com

call centres

Bernie Monegain

Editor

CC News

106 Lafayette St.

Yarmouth ME 04096 USA

207-846-0600

207-846-0657

bmonegain@ccnews.com

8/10

Email

www.ccnews.com

call centers and customer care

Sarah Jane Slezak

Managing Editor

CC News

106 Lafayette St.

Yarmouth ME 04096 USA

207-846-0600

207-846-0657

sslezak@ccnews.com

8/10

Email

www.ccnews.com

call centers and customer care

Belle Allen

Nat'l Correspondent

CCA Press

111 East Chestnut St.

Chicago IL 60611

312-642-3453

 

 

7/19

 

 

 

Greg Levin

Editor

CCM Review

3 Market Street Apt 2

Northampton, MA, 01060

4135848343

4135846883

GLEVIN@CCMREVIEW.COM

On Site

Email

   

Alexander Philippov

Director

Chemical Trade

Zhykovskogo 36/2-1

St-Petersburg no 193014 Russia

7(812)272-80-84

(707)6677855

chemicaltrade@usa.net

7/28

Email

www.eksochemical.spb.ru

Synthetic rubber/ chemical

James Janega

Reporter

Chicago Tribune

10352 S Wood St

Chicago, IL, 60643

312-222-5866

   

On Site

Email

   

Heather Stone

Photojournalist

Chicago Tribune

435 N Michigan

Chicago, IL, 60606

312-222-3563

   

On Site

Email

   

Lewis Ward

Research Associate

Collaborative Strategies

1470 Deharo St

San Francisco, CA, 94107

415-282-9197

4155508556

LEWISW@COLLABORATE.COM

On Site

Email

   

Nuordin Merchant

 

Community News

Po Box 267884

Chicago, IL, 60626

773-262-0584

7737691144

 

On Site

Email

   

Michael Becce

Contributing Editor

Computer Dealer News

3 East Front Street

Red Bank,NJ,07701,USA

732-919-3750

732 919-7033

becce@columnist.com

8/25

Email

www.computerdealernews.com

varies

Karen Schmitz

Freelance Writer

Computer Industry Writer -

1757 Plymouth Ct. Unit B

Wheaton IL 60187 USA

630-588-0816

630-515-1282

karenschmitz@yahoo.com

8/4

Email

www.se-tech.com www.microsoft.com

cutting edge technologies

Larry Boulden

 

Computer-Aided Engineer.

1100 Superior Avenue

Cleveland, OH, 44114

216-696-7000

2166961267

LBOULDER@PENTON.COM

On Site

Email

   

Roberto Meir

Editor & Publisher

Consumidor Moderno

R. Oscar Freire 379 CJ 142

Sao Paulo S.P. Brazil 01426-001 Brazil

55-11-30649811

55-11-30649811

consumidormoderno@internetcom.com.br

7/28

Email

N/A

N/A

Sher Bolter

Editor-in-Chief

Corporate Journal

2100 Douglass Blvd.

Louisville KY 40205 USA

502-456-0808

502-458-5066

REDGLASSES@mindspring.com

8/4

Email

www.thecorporatejournal.com

All Areas--New publication coming soon

Susan Sebok

Freelance Writer

Course Technology

Tinley Park IL 60477 USA

pilot691@interaccess.com

8/4

Email

www.scsite.com

innovative uses of Microsoft software

Kevin Mayer

Executive Editor

CTI

1 Technology Plaza

Norwalk, CT, 06854, USA

203-295-2167

203-866-3326

kmayer@tmcnet.com

8/25

Email

www.tmcnet.com

 

Kristin Nystrom

Western Advertising Manager

Curtco Freedom Group

156 West 56th, 3rd floor

New York, NY 10019

212-314-7630

212-333-4313

kristinn@curtco.com

 

 

 

 

Cris Angel

Midwest Ad Manager

Curtco Freedom Group

156 West 56th, 3rd floor

New York, NY 10019

212-314-7630

212-333-4313

chrisa@curtco.com

 

 

 

 

Spencer Ewald

Group Publisher

Curtco Freedom Publishing

156 West 56th, 3rd floor

New York, NY 10019

212-314-7630

212-333-4313

spencere@curtco.com

 

 

 

 

Jennifer Sakurai

Editor

Curtoco Freedom Group

29160 Heathercliff Rd

Malibu, CA, 90265

310-589-3100

310-589-4956

JSAKURAI@CURTCO.COM

On Site

Email

   

Jeff Morris

Contributing Editor

Customer Support Management magazine

535 Connecticut Ave

Norwalk CT 06854 USA

203-857-5656x151

203-854-2956

jmorris@customersupportmgmt.com

7/21

Email

www.customersupportmgmt.com

Customer Management

Katherine Grayson

Editor-in-Chief

Customer Support Management magazine

535 Connecticut Ave

Norwalk CT 06854 USA

203/857-5656x 1561

203/854-2956

kgrayson@customersupportmgmt.com

7/21

Email

www.customersupportmgmt.com

Customer Management

Lynn Dougherty

Contributing Editor

Customer Support Management magazine

535 Connecticut Ave

Norwalk CT 06854 USA

203/857-5656x. 157

203/854-8956

ldougherty@customersupportmgmt.com

7/21

Email

www.customersupportmgmt.com

Customer Management

Molly Miller

Editor

Dartnell Corporation

118 South Clinton Ste 210

Chicago, IL, 60661, USA

(312) 831-8800 ext 3152

(312)831-1260

mmiller@lrp.com

8/19

Email

Quality 1st

Customer Service

Tracy Butzko

Editor

Dartnell Newsletters

118 So. Clinton St # 210

Chicago IL 60661 USA

312-831-8800 x3150

312-831-1260

tbutzko@lrp.com

8/4

Email

Outbound Selling & Services

Sales & Marketing

Laurie Casey

Editor

Dartnell Publications

118 So. Clinton # 210

Chicago IL 60661 USA

312-831-8800 x 3165

312-831-1260

lcasey@lrp.com

8/4

Email

Salesmanship

New Technology/ Sales

T.B. Zaban

Editor

Dartnell Publishing Co.

118 So. Clinton Ste. 210

Chicago IL 60661 USA

312-831-8800 x 3155

312-831-1260

tzaban@lrp.com

8/4

Email

SELLING!

Sales & Marketing

Peter Fry

Editor

Electronics Etc.

816 Lincoln Street

Amherst OH 44001 USA

440-988-3198

440-988-5166

pfry@kellnet.com

8/4

Mail

NONE

All areas of electronics.

Joe Outlaw

Research Director

Gartner Group

600 Delran Parkway

Delran NJ 08075

609-764-4547

609-764-2815

joe.outlaw@gartner.com

7/19

 

www.gartner.com

 

Megan Marek

Analyst

Gartner Group

251 River Oaks Parkway

San Jose, CA 95134

408-468-8623

408-468-1978

megan.marek@gartner.com

7/28

Email

www.gartner.com

CRM Call Center

Lily Yu

Analyst

Gartner Group Dataquest

251 River Oaks Parkway

San Jose CA 95134 USA

408-468-8603

408-468-1902

lily.yu@gartner.com

7/28

Email

www.gartner.com

CRM Call Center

Bruce Montgomery

Editor

Internet Webpages News

P.O. Box 10796

Chicago IL 60610 USA

773-224-7898

773-650-1961

bm.techeditor@webpagesnews.com

8/4

Fax

www.webpagesnews.com

CRM Internet and Call Center Solutions

Mark Plakias

Analyst

Kelsey Group

Box 1162 Old Chesea Station

NYC, NY, 10011, US

212 366 0895

212 366 0897

mplias@kelseygroup.com

8/19

Email

www.kelseygroup.com

web ACD

Mitchell Weisberg

Managing Editor

Lumenary

16 Arrowhead Road

Weston,MA,02493,USA

781-894-9202

781-894-9144

mitch@lumeninc.com

8/25

Email

www.lumeninc.com

e-customer service

Tim Connolly

Contributing Editor

M.D. NEWS

4615 post Oak, #111

Houston, Texas, 77027, USA

713 824 9393

713 621 4830

connolly@e-DOCS.net

8/19

Email

none

medical news

Betty Yuan

Author

Miller Freeman/Teleconnect Magazine

12 W. 21 Street

New York, NY, 10010, USA

9173053376

2122066978

betty@teleconnect.com

8/19

Mail

www.teleconnect.com

all

Timothy Jones

Author

Miller Freeman/Teleconnect Magazine

12 W. 21 Street

New York, NY, 10010, USA

9173053389

2122066978

 

8/19

Email

www.teleconnect.com

all

Roberto Meir

Director

Moshe

Av. Higienopolis 791 ap. 92

Sao Paulo Sao Paulo 01238-001 Brazil

5511 30649811

551 30649811

rmeir@internetcom.com.br

7/28

Email

Consumidor Moderno

CRM call-centers customer service I.T

Patrick Hlavaty

Columnist

North Georgia Star Newspaper

3571 Clementine Court

Marietta Georgia 30066 USA

770 516-7214

770 516-7215

patrickh@mindspring.com

8/10

Email

NONE

Education

Barbara Arnn

Assistant Editor

Operations & Fulfillment

535 Connecticut Ave.

Norwalk CT 06854 U.S.

203-857-5656 x144

203-854-2956

barnn@opsandfulfillment.com

7/28

Email

www.opsandfulfillment.com

catalog warehousing & call centers

Rama Ramaswami

Editor

Operations & Fulfillment Magazine

535 Connecticut Avenue

Norwalk CT 06854 USA

203-857-5656

203-854-2956

ramaswami@opsandfulfillment.com

7/28

Email

http://www.opsandfulfillment.com

catalog warehousing and call centers

Bob Miko

Analyst

Pacific Dialogue

33 Ferry Court North

Stratford CT 06615 USA

203-378-2803

203-380-8019

bmiko@pacificdialogue.com

7/19

Email

www.pacificdialogue.com

Internet

Kathryn Pinto

West Coast Bureau

Pacific Dialogue

1472 48th Ave #3

San Francisco CA 94122 USA

203-378-2803

203-380-8019

 

7/19

Email

www.pacificdialogue.com

Marketing

Charles Rider

Analyst

Patricia Seybold Group

85 Devonshire Street

Boston MA 02109 USA

617-742-5200

617-742-1028

crider@psgroup.com

8/4

Email

www.psgroup.com

online customer service and support

Steve Love

 

Penton Media

1100 Superior Ave

Cleveland, OH, 44115

2169319411

2166961267

SLOVE@PENTON.COM

On Site

Email

   

Dave Turbide

Editor-in-Chief

Penton Media

9 West St

Beverly MA 01915 USA

978-922-1075x19

978-921-1255

daturbide@penton.com

8/4

Email

frontofficemagazine.com

front office back office intergration

Debby Turbide

Editor & Publisher

Penton Media

9 West St

Beverly MA 01915 USA

978-922-1075x10

978-921-1255

dturbide@penton.com

8/4

Email

frontofficemagazine.com

front office back office intergration

Sarah Bergin

Analyst

Pricewaterhouse Coopers

1306 Concourse Dr. #100

Linthicum Heights MD 21090

410-412-8234

410-412-7997

sarah.bergin@us.pwcglobal.com

7/19

 

www.us.pwcglobal.com

 

Gary Lemke

Editor & Publisher

Real Market Research

8425 Woodfield Crossing Ste100

Indianapolis IN 46240 USA

317.816.0677

317.816.0578

glemke@realmarket.com

8/4

Email

www.realmarket.com

CRM

Joe Meyer

Assistant Editor

Real Market Research

5425 N. Pennsylvania St.

Indianapolis IN 46220 USA

317.251.4374

317.251.4384

jmeyer@realmarket.com

8/10

Email

http://www.realmarket.com/

CRM

Rick Smith

Editor

Reviews OnLine

PO Box 661

Arlington Heights IL 60006-0661 USA

847-394-3513

847-394-5405

inbox@reviewsonline.com

8/4

Email

www.reviewsonline.com

ALL

Phillip Britt

President

S&P Enterprises Inc

1054 E 159th Pl

South Holland, IL, 60473

7085961703

7083336899

SPEPHIL@EARTHLINK.NET

On Site

Email

   

Jim Churilla

Freelance Writer

Society for Technical Communications

5202 Washington Street #308

Downers Grove Illinois 60515 USA

630-810-1077

630-515-1282

 

8/10

Email

NONE

Technology

Jill Smith

Freelance Writer

Society for Technical Communications (STC)

14252 W. Hemingway Cr.

Plainfield IL 60544 USA

815-293-0787

630-515-1282

 

8/10

Fax

NONE

Technology

John Cargile

Managing Editor

Software Developer & Publisher magazine

10555 E. Dartmouth Ave. # 330

Aurora CO 80014 US

303-745-5711 x 108

303-745-5712

johncg@infowebcom.com

8/4

Email

www.infowebcom.com

Software company business strategies

Doreen Needham

Freelance Writer

SRC Inc.

2001 Butterfield Rd. Ste 275

Downers Grove IL 60515 US

630-515-1234

630-515-1282

doreen.needham@srcinc.com

8/10

Email

NONE

NA

John Buell

Editor

Start magazine

201 East Army Trail Road

Bloomingdale, Illinois, 60108, USA

630-671-2170 x223

630-671-9846

jbuell@startmag.com

8/19

Email

www.startmag.com

CRM/manufacturing industry

Carolyn Healey

Editor & Publisher

Supportindustry.com

3745 Riviera Drive #7

San Diego CA 92109 USA

619.581.9174

619.581.6873

chealey@supportindustry.com

8/4

Email

www.supportindustry.com

software support CRM Call center Mgmt

Louis Giacalone

Editor

TechScan Newsletter

111 John Street # 210

New York NY 10038 USA

212-233-4594

212-233-4691

techscan@pipeline.com

8/4

Email

www.techscan.com

Support via WWW

Donnie Keef

Analyst

Tectonics

701 Cherokee Blvd.

Chattanooga TN 37405

423-265-5454

423-265-4364

 

7/19

 

 

 

David Kopf

Editor-in-Chief

TeleProfessional

201 Sandpointe Ave. # 600

Santa Ana CA 92707 USA

714-513-8459

714-513-8445

dkopf@teleprofessional.com

8/4

Email

www.teleprofessional.com

customer contact call center CRM

Angela Karr

Managing Editor

TeleProfessional Magazine

501 Sycamore Street # 120

Waterloo IA 50703 USA

319-235-4473

319-235-9850

akarr@telepro.com

8/10

Email

www.teleprofessional.com

Call Center Technology

Dianne Porter

Assistant Editor

TeleProfessional Magazine

501 Sycamore Street # 120

Waterloo IA 50703 USA

319-235-4473

319-235-9850

porter@telepro.com

8/10

Email

www.teleprofessional.com

call centers Internet connectivity

Sara Frankl

Assistant Editor

TeleProfessional Magazine

501 Sycamore Ste. 120

Waterloo IA 50703 USA

319-235-4473 ext. 3018

319-235-9850

frankl@telepro.com

8/10

Email

www.teleprofessional.com

CTI CRM Peripherals Training Programs

Renee Wijnen

Editor

TeleServices News

100 Avenue of the Americas 6th Floor

New York NY 10013 USA

212-925-7300x232

212-925-8754

renee@dmnews.com

8/10

Email

www.dmnews.com

case studies new technologies

Rich Tehrani

Editor & Publisher

TMC

1 Technology Plaza

Norwalk, CT, 06854, USA

203-295-2167

203-866-3326

 

8/25

Email

www.tmcnet.com

 

Jen-Shing Pan

Correspondent

Traders' Express

225 N. Michigan Ave. # 1888

Chicago, IL, 60601, USA

312-803-8888

312-803-3333

 

8/19

Email

None

manufaturers

Jeffrey Horng

Correspondent

Traders' Express

225 N. Michigan Ave. # 1888

Chicago, IL, 60601, USA

312-803-8888

312-803-3333

fets3@aol.com

8/19

Email

None

manufaturers

Katie Iverson

Correspondent

Traders' Express

225 N. Michigan Ave. # 1888

Chicago, IL, 60601, USA

312-803-8888

312-803-3333

fets1@aol.com

8/19

Email

None

manufaturers

Kate Martin

Correspondent

Traders' Express

225 N. Michigan Ave. # 1888

Chicago, IL, 60601, USA

312-803-8888

312-803-3333

fets1@aol.com

8/19

Email

None

manufaturers

Wendy Chow

Correspondent

Traders' Express

225 N. Michigan Ave. # 1888

Chicago, IL, 60601, USA

312-803-8888

312-803-3333

fets3@aol.com

8/19

Email

None

manufaturers

 

File Name

Description

Chicago_it.htm

Chicago IT Press

Chicago Biz Outlets

Major Media Outlets

Chicago99_invitees.txt

Invited Media

 

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