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Tip Sheet |
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CTI EXPO Fall '99 |
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Las Vegas Convention Center |
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Las Vegas, NV |
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December 7-9, 1999 |
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Tip Sheet |
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CTI EXPO Fall '99 |
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Las Vegas Convention Center |
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Las Vegas, NV |
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December 7-9, 1999 |
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Welcome to the online CTI EXPO Fall '99 Tip Sheet. As exhibitors and speakers provide information it will be posted here. Along with the press conference and keynote schedule. This will be updated regularly and emailed out to registered working press the week before the show. |
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Bob |
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Press Conference & Keynotes |
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WHO |
CosmoCom's Stephen Kowarsky, Speaking on Best Practices for Internet Call Centers AND CosmoCom's Essential eCare Technology |
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WHAT |
"Best Practices for Internet Call Centers" Call Center Technology Track PC5-2 |
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WHEN |
December 7th 10:45 AM to 11:45 AM |
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WHERE |
CTI Expo Las Vegas Convention Center Las Vegas, NV Room N242 |
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Featured at CTI Expo's Famed Learning Centers Executive Vice President Stephen R. Kowarsky reviews the valuable lessons learned by early adopters of integrated call center/ Internet sales and service best practices. Next-Gen Call Center Learning Center (Booth 1752) Show floor open December 8th and 9th from 11:00 AM to 6:00 PM OFF SITE Lisa Napell Dicksteen Manager Public Relations 516-851-0100 x209 ldicksteen@cosmocom.com |
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Cincom Encompass |
New Technologies From Cincom EncompassÔ to Debut at CTI Expo |
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WHO & WHAT: |
Cincom Encompass, a product of Cincom Systems, Inc., a leading provider of call center technology Press conference to launch the latest technologies from the Cincom Encompass suite of products – Cincom Encompass WebÔ and Unified Messaging. Theresa Van Laeken, director of product management, Jenny Stallings, director of worldwide marketing, and Ed Lennon, general manager, also will conduct one-on-one briefings to discuss these new technologies and the entire Cincom Encompass portfolio. |
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WHERE / WHEN |
9 a.m. on Dec. 8 for a press conference, Room S109, Las Vegas Convention Center |
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One-on-One Briefings, December 8-9, 8:30 a.m.- 5 p.m. (by appointment), Room N236, Las Vegas Convention Center |
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Contact |
Michele Logan will contact you to schedule a one-on-one briefing. To be one of the first to hear this exciting news, call Michele now at 913-901-2157 or contact her via e-mail at loganm@marketingcomm.com Jenny Stallings 678-584-0556 jstallings@cincom.com Dan Dyer 513-612-2182 ddyer@cincom.com |
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Cincom Encompass is a CTI-enabled customer interaction software solution that helps organizations provide quality Customer Relationship Management (CRM) throughout their call centers. Cincom Encompass is designed to help companies provide, acquire, service and retain profitable customers by supporting applications such as telesales, telemarketing and customer service for inbound, outbound, blended and multi-media call center environments. |
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Wednesday Keynotes |
December 8th 9:45 AM to 11:15 AM |
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Todd Murray, VP, Communications Software & Network Services Gr, Cisco Systems Contact: Debbie Bruce p. 408.527.1732 e. dbruce@cisco.com Bryan Allain, VP of Internet Business Systems, Lucent Technologies Contact: Ken Petruzzo p. 301.231.6725 e. petruzzo@lucent.com Mark Christensen, VP & General Manager, Intel's Network Communications Contact: Nancy Locke e. nancy.locke@intel.com |
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QUINTUM TECHNOLOGIES |
Quintum Technologies, Inc. will hold a press briefing at next week’s Computer Telephony Integration (CTI) Expo to announce the launch of its new Tenor™ MultiPath Gateway, an IP telephony product with new-to-the-industry, fail-safe Transparent Auto-Switch Quality (TASQ™) Technology™. The presentation will be followed by Q&A. |
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WHEN: |
Wednesday, Dec. 8, 1999, 1 p.m. – 2 p.m. Pacific Time |
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WHERE: |
Room S-109, Las Vegas Convention Center, Las Vegas. |
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WHO: |
Tim Thornton, Chief Technology Officer; and Chuck Rutledge, vice president, Marketing |
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WEB ACCESS: |
Graphics used during the press conference will be posted at www.quintum.com. |
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To arrange an at-show or phone interview or for additional information, contact |
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Wendie Makoujy |
Spector & Associates, Inc., 973-467-5858, cell: 201-924-6122, wendie@spectorpr.com |
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Narcissa Smith-Harris |
Spector & Associates, Inc, 973-467-5858, narcissa@spectorpr.com |
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Data Race |
CEO Ben Barker’s Next Big Thing: Putting the Cable Companies into the Telco Business |
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WHEN: |
Wednesday, Dec. 8, 1999, 3:30 p.m. – 4:30 p.m. Pacific Time |
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WHERE: |
Room S-109, Las Vegas Convention Center, Las Vegas. |
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WHAT |
Come and listen to Ben Barker’s "Next Big Thing," at CTI Expo. Ben who? Actually, it’s Dr. W.B. Barker, who along with his cohort, Marty Thrope are the first persons to ever send a packet over what is now the Internet. Dr. Barker, a member of the original ARPANet design team, not only sent the famous "first packet", but also more recently started an early stage ATM company, LightStream, sold to Cisco Systems in 1995 for around a hundred million dollars. This at a time when anything over $50 million was considered really big money. So what’s Dr. Barker’s next big thing? Putting the cable companies into the telephone business. He’s spent the last four years at Data Race, a Texas-based company, developing new technology, originally called Be There!®, aimed at teleworkers and telecommuters. Now in its second generation, and with a new name, VocalWare™ IP, Barker’s vision is to bring the complete virtual office into the home over a single broadband connection, delivering simultaneous voice, fax, data and Internet access, and providing the full power of the office wherever you need to work. While VocalWare IP will work with DSL, cable modems, and LAN, Barker’s plan is to work with the cable providers to deliver your home and office phone calls over your cable TV service. |
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OPENROUTE NETWORKS, INC. AND NETRIX CORPORATION |
MEET PETE ROSE #14 OPENROUTE NETWORKS, INC. AND NETRIX CORPORATION INVITE YOU TO A COCKTAIL RECEPTIONTO UNVEIL THEIR NEW COMPANY |
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WHEN: |
WEDNESDAY, DECEMBER 8, 1999, 7:00PM - 10:00PM |
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WHERE: |
BELLAGIO HOTEL BRYAN HOLLEY'S PENTHOUSE #3600 LAS VEGAS BLVD. SO., see the Host located at the "Hotel Guest Elevators" where you will be escorted to the party |
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Thursday Keynote |
December 9th 9:45 AM to 11:15 AM |
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Alan Anderson, President and CEO, Quintus Contact: Laurie Wickham e. laurie.wickham@quintus.com Mark Tharby, VP of Global Product Marketing, Nortel Networks Contact: Kris Hoover e. khoover@nortelnetworks.com John Hart, SVP and CTO, 3Com Contact: Kathryn White e. kwhite@webergroup.co.uk |
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3Com |
1624 |
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3com.com |
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Internal PR Contact |
Miriam Gaylin and Karin Bakis |
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External PR Contact |
Mark Morris |
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Coltrin & Associates |
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807.350.9412 |
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mark_morris@coltrin.com |
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New Product |
NBX 100 |
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AAC Call Center Systems |
456 |
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Internal PR Contact |
Susan Saldibar,VP Marketing |
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714-935-9004 |
714-935-9090 |
ssaldibar@aaccorp.com |
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Highlight |
new company name, announcing at the show is "Centergistic Solutions |
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Company |
Centergistic Solutions (formerly Call Center Systems, an AAC company) brings information together from diverse data sources, combining it for meaningful real time and historical reports to maximize productivity for e-businesses. Our strength lies in our ability to collect, aggregate and communicate information across-the-board, from legacy systems to state-of-the-art systems and applications. |
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Aculab |
2318 |
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Internal PR Contact |
Faye Matthews |
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Tel: 44 (0)1908 273839 |
Fax: 44 (0) 1908 273801 |
faye.matthews@aculab.com |
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Additional PR Contact |
Mike Ross |
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850 763 9281 |
Fax: 850 763 9281 |
mike.ross@aculab.com |
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Highlights |
Aculab are announcing at CTI EXPO the addition of a 'license free' phoneme-based connected-word recognizer to Aculab's current isolated word ASR offering. The advent of this CWR module brings an increased choice to integrators using Prosody cards, which offers unmatched value and feature coverage for speech processing. |
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Active Voice |
MS Part Pav # 112-H |
Stock:ACVC |
www.activevoice.com |
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Internal PR Contact |
Monica Drake, Manager Public Relations |
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206-441-4700x1154 |
206-505-0154 |
mdrake@activevoice.com |
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New Product |
UNITY 2.3 |
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Description of New Product: |
Unity is a true unified messaging solution for the Windows NT, Microsoft BackOffice environment. Unity integrates with both traditional and IP telephone systems. This fall, Unity was named "Overall Winner" in Computer Telephony's independent lab test against Lucent, AVT and Key Voice, and received "Best of Show" at both MEC and Internet Telephony Expo.. |
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High lights |
Unity--a true unified messaging solution for Windows NT, Microsoft BackOffice. Unity integrates with traditional and IP telephone systems. This fall, Unity was named "Overall Winner" in Computer Telephony's independent lab test against Lucent, AVT and Key Voice, and received "Best of Show" at both MEC and Internet Telephony Expo. |
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Altitude Software |
1531 |
Stock: private |
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Internal PR Contact: |
Annabel Earle, Marketing Communications Manager |
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415.808.9800 |
aneves@golinharris.com |
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External PR Contact: |
Allison Neves, Account Executive |
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Golin/Harris International, 90 New Montgomery Street, 15th Floor, San Francisco, CA 94105 |
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New Product |
EASYcollaborator |
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Highlights |
EASYcollaborator enhances the relationship between an organization and its customers by offering human collaborative assistance to customers performing Internet self-care. EASYcollaborator effectively integrates the traditional call center with the Internet, allowing companies to offer all the convenience of the Internet, but deliver a more personalized service when the customer requires it. Altitude Software will be demonstrating EASYcollaborator at booth 1531. New Strategy: Unified Customer Interaction Highlights: In mixed media contact centers, Altitude Software's Unified Customer Interaction strategy facilitates the blending of self-care and human assistance so that telephone, email and Web interactions can be properly integrated, while pertinent customer data is maintained throughout an interaction session. |
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Artisoft, Inc. |
#2124 |
Stock:ASFT |
www.artisoft.com |
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Internal PR contact: |
Dan Burton, Senior PR Specialist |
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617-354-0600 x168 |
617-494-9946 |
Dburton@artisoft.com |
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External PR contact: |
Kim Miller, Account Director |
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Fitzgerald Communications, 245 First Street, 12th floor Cambridge, MA 02142 |
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617-494-9500 x230 |
617-494-1818 |
Kmiller@fitzgerald.com |
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New Product |
Artisoft TeleVantage 3.0 |
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High lights |
Artisoft's TeleVantage 3.0 is an intelligent software-based PBX that gives small- to mid-sized businesses the competitive advantage needed to compete in today's marketplace. TeleVantage 3.0 maximizes user productivity while controlling costs, with all the functionality of a stand-alone PBX. Offering the latest in software-PBX capabilities, TeleVantage 3.0 features include IP Telephony, Web browser client, enhanced ACD reporter and increased scalability. |
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Aspect Communications |
#2820 |
Stock:ASPT |
www.aspect.com |
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Internal PR Contact |
Jennifer Sims, Director, Public Relations |
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408.325.2823 |
F408.325.4109 |
jennifer.sims@aspect.com |
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External PR Contact |
Dave Black, Account Supervisor |
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Voce Communications, 1150 White Drive, Santa Clara, CA 95051 |
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408.246.5633 |
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dblack@vocecommunications.com |
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AudioCodes |
2120 |
AUDC |
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Internal PR Contact |
Lee-Ann Schmidt, Marketing Communications Manager |
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972-3-5394038 |
972-3-5394061 |
leeann@audiocodes.com |
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External PR Contact |
Jason Shniderson |
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Ruder Finn, 61 Keren Kayemet Street, PO Box 7834, Rehavia, Jerusalem, Israel |
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972-2-5612005 |
972-2-5619159 |
jason@ruderfinn.co.il |
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Austin Logistics Inc. |
# 254 |
Stock:private |
www.austinlogistics.com |
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Internal PR Contact |
Phu Le, Marketing |
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512-651-5660 |
512-329-5625 |
phu@austinlogistics.com |
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New Product at show: |
CallTech |
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Product profiles: |
CallTech |
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Highlights |
Austin Logistics is a premiere provider of collections, marketing and risk management tools. CallTech is a patented resource management system that increases agent productivity 15%+ by improving outbound call scheduling. CallTech determines the best time of day and most valuable customers to contact, estimating contactabilty and the likelihood of promises-made or response. |
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Bristol Group, Ltd |
1337 |
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Internal PR contact |
John Dyer-Bennet |
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415 925-9250 |
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john.db@bg.com |
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Highlights |
The Bristol Group will have the first public demonstration of .phone (tm), its IP telephony products for Sun Solaris and Windows NT. .phone is non-proprietary and includes client software using standard PC soundcards and handsets, and a gateway for calls between the PSTN-based phone system and Bristol's .phone system. |
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Broadmedia, Inc. |
1839 |
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Internal PR Contact |
Melissa Wiele |
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408-617-2086 x235 |
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www.pr@broadmedia.com |
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Broadmedia provides complete IP telephony services for interconnecting corporate branch offices at "zero cents a minute," regardless of distance or call duration. The company's cost-effective freeTone solution includes the innovative G-Phone VoIP gateway as well as valuable installation, optimization and maintenance services. |
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Brooktrout Software |
#117 |
Stock: BRKT |
www.brooktrout.com |
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Internal PR Contact |
Dori Abele, Director of Marketing |
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508-786-9143 |
508-786-5443 |
dabele@brooksoft.com |
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External PR Contact |
Susan Haskell, Account Coordinator |
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Copithorne & Bellows, 855 Boylston Street, 8th Fl, Boston, MA 02116 |
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617-450-4300 |
617-450-4343 |
susan.haskell@cbpr.com |
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Product profiles: |
Show N Tel® 4.4 Service Release 2 (SR2) which includes new features such as: dynamic vocabulary support for speech recognition applications, Dialogic BRI support and compatibility with a wide range of new PCI-based voice and fax processing hardware. |
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High lights |
Brooktrout Software is a leading provider of voice solutions and services for e-Business and the Enterprise. Our products reduce the cost, time to market and complexity of developing Interactive Voice Response (IVR), Web/IVR, call management and unified messaging applications. Additionally, the company offers Web/IVR and Computer Telephony Integration (CTI) consulting, custom voice solution design and development, and systems integration. |
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CC News/IT Support News |
# 547 |
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www.ccnews.com |
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Internal PR Contact |
Tim Arnold, Publisher's Assistant |
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207.846.0600x300 |
207-846-0657 |
tarnold@ccnews.com |
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External PR Contact |
Alison Harris, Publisher |
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207-846-0600/ |
207-846-0657 |
aharris@ccnews.com |
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High lights |
CC News is the only newspaper for call center and customer care professionals. CC News features monthly departments on call center technology, inbound, outbound, and blended centers. IT Support News is a business newspaper edited exclusively for IT service, support, and training professionals. Free copies and free subscriptions are available at the booth. |
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Cincom Encompass |
1220 |
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www.cincom.com |
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Internal PR Contact |
Jenny Stallings, Director of Worldwide Marketing |
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678-584-0556 |
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jstallings@cincom.com |
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External PR Contact |
Michele Logan/ PR AE |
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MARKETING.COMM, 10551 Barkley, Overland Park, KS 66212 |
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(913) 648-8333, ext. 690 |
(913) 648-5024 |
loganm@marketingcomm.com |
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Highlights |
Cincom Encompass to Give Away Jeep Cherokee at CTI Expo |
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LAS VEGAS, Nevada November 30, 1999 More than 12,000 technology professionals will arrive at the CTI Fall Expo in Las Vegas as attendees, but one of them will bring home more than information about Cincom Encompass’ new call center technology. One lucky attendee will drive away the winner of a 2000 Jeep Cherokee, courtesy of Cincom Encompass. To enter the giveaway, attendees must stop by the Cincom Encompass booth (#1220) in the Exhibit Hall at the Las Vegas Convention Center during the exhibit hours of 11 a.m. through 6 p.m. on December 8-9. "Filling out a simple questionnaire is all it takes to register for the Jeep," said Jenny Stallings, director of worldwide marketing for Cincom Encompass. Mickey Plumley, Cincom Encompass sales representative, will draw the winner of the Jeep Cherokee at 6:15 p.m. on December 9 in the Grand Lobby of the convention center. Registrants must be present to win. "Cincom Encompass will be launching its latest technology at the CTI Fall Expo that will drive call centers to a new level. These technologies will open up new avenues of communication between organizations and customers. What better way to help illustrate this than by giving away a Jeep Cherokee," Stallings said. Those browsing the exhibits won’t be able to miss the two-door, flame-red Jeep Cherokee, which features a three-speed automatic transmission, two-wheel drive and a 2.5L Power Tech I-4 engine. Provided by Tobin Jeep of Las Vegas, the 2000 Jeep Cherokee will be on display in the Grand Lobby throughout the CTI Expo. About Cincom Encompass Cincom Encompass delivers a CTI-enabled customer interaction software solution that helps organizations provide quality customer relationship management (CRM) throughout their call centers. Encompass is designed to help companies acquire, service and retain profitable customers, supporting applications such as telesales, telemarketing and customer service for inbound, outbound, blended, and multi-media call center environments. Information regarding Cincom Encompass can be found at http://www.cincom.com/encompass. About Cincom Recognized by BusinessWeek as one of eight leading privately held software companies, Cincinnati-based Cincom has been developing and marketing software to simplify complex businesses for more than 30 years. Today, Cincom is one of the world's largest software providers serving over 5,000 clients across 93 countries. For more information about Cincom's products or services, contact Cincom at 1-800-2CINCOM, send e-mail to info@cincom.com, or visit the company's World Wide Web site at http://www.cincom.com. |
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COM2001.com |
112 in Microsoft Pavilion |
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www.COM2001.com |
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Internal PR Contact |
Jim Friehoff |
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1- 888-COM2001 |
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jfreihoff@COM2001.com |
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External PR Contact |
Radley Moss |
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954-426-5127 |
954-426-3174 - F |
radley@llcomm.com |
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L&L Communications/Corporate Communications and Public Relations Services |
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Product |
InternetPBX |
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Highlights |
COM2001.com¹s InternetPBX allows you to check, compose, forward and reply to emails and voice mails from any telephone or computer. It is the first NT-based phone system built on Microsoft Exchange Server and factory integrated by Dell Computer. This complete business telephone system targeted at the small-to mid-sized business market is an interactive "anytime, anywhere" solution featuring advanced unified messaging based on Microsoft Exchange Server and Microsoft Back Office. Its Personal Assistant also integrates speech recognition, messaging, call conferencing, web-based call control and speech enabled IVR technology. The bottom line is InternetPBX gives businesses the edge by simplifying communications, reducing telecom costs and increasing productivity. |
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Copia International |
649 |
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Internal PR Contact |
Dorothy Gaden-Flanagan, VP Marketing |
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630-778-8898/Ex 103 |
630-778-8848 |
dorothy@copia.com |
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COPIA Provides Relief for Ibex Customers And Fax Outlets for ACT, Goldmine, and Saleslogic Las Vegas, December 8, 1999...Copia International,Ltd., recently added new capabilities that provide a smooth migration path for users of legacy Ibex fax-on-demand systems seeking a Y2K compliant fax solution, and fax support for the following contact managers: ACT, Goldmine and Saleslogic, to FaxFacts(Fax Server for Windows NT. The Ibex migration tools leverage customers' investment in FDL (Fax Description Language) by translating FDL scripting commands to Copia's graphical fax commands. Customers also benefit by using a WYSIWYG interface to enhance or develop fax cover sheets and faxable forms capable of merging data, images, signatures, and text dynamically when the form is faxed. Text may also appear in any Windows font and may be rotated to any desired angle. This allows the customer to design highly customized and personalized faxes with very little effort. The WYSIWYG interface also eliminates the need to work with cryptic scripting commands. Copia now also uses the same patented technology used in its high-speed mail merge to fax product to provide fast, reliable faxing for three of the most popular contact managers - Goldmine, ACT, and Saleslogic. Copia uses a special font to encode fax information in documents. The font is designed to be easily recognized by the fax print driver. Fax information is quickly decoded and stripped as the document is faxed. "Customers who want to fax from their contact manager can do so now quickly and easily using Copia's FaxFacts faxing software", said Steve A. Hersee, President of Copia, "Copia has shown itself to be the final word in solving fax automation problems. If you are not happy with the faxing ability and volume capabilities of your current fax software, please check out FaxFacts. Every day we get people who are at the end of their rope with integrating the contact manager software and the faxing system. Copia's FaxFacts does the job." |
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CosmoCom |
1752 |
www.cosmocom.com |
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PR Contact |
Lisa Dicksteen/ Manager Public Relations |
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516-851-0100 x209 |
ldicksteen@cosmocom.com |
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Highlights |
CosmoCom, Inc. (www.cosmocom.com), developer of CosmoCall Universe, is a major enabler of two important industry trends--live Internet customer care and distributed call centers. With CosmoCall, e-businesses and their customers worldwide can connect in multimedia, multichannel interaction centers that include telephone, voice and video over the Internet, keyboard chat, IVR, e-mail, voice mail and fax. CosmoCall's pure IP technology also provides unlimited geographical distribution of call center operations with unprecedented cost-effectiveness, capacity and system availability. CosmoCom has received an array of awards since its genesis in 1995. Headquartered in Long Island, NY, the company also maintains offices in New York City and the United Kingdom. |
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CTS LanguageLink |
856 |
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Internal PR Contact |
Carsie McCarty |
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1.800.208.2620x118 |
Fax_+1.360.693.9292 |
carsie@ctsv.com |
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New Product |
LanguageLink direct telephonic interpreting |
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Company highlights |
LanguageLink prepares businesses to enter foreign markets with everything necessary for a quality multilingual project. Business cards, multilingual websites, and product localization are available from translation, interpreting, localization, pre-press, and voice over departments. Spanish, Russian, and Vietnamese telephonic interpreting available via direct-dial. Other languages through pre-arrangement. |
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DATA RACE, Inc. |
#2127 |
Stock:RACE |
www.datarace.com |
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Internal PR Contact |
Pamela Hoy, Marketing Manager |
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210-263-2128 |
210-558-0316 |
phoy@datarace.com |
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External PR Contact |
Alan L. Weinkrantz |
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210-820-3070 ext. 103 |
Fax: 210-820-3080 |
alan@weinkrantz.com |
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ALAN WEINKRANTZ AND COMPANY 3737 Broadway - Suite 340 San Antonio, Texas 78209 - U.S.A |
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New Product at show |
VocalWare Remote Access System |
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Product profiles |
VocalWare Remote Access Server |
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High lights |
Through a single analog phone line, the VocalWare / Be There! (client/server) Remote Access System provides the user with simultaneous access into existing data network resources (such as Internet, e-mail, and network resources) and phone system (PBX) telecom resources (such as extension-based dialing, conference calling, and call forward/transfer). A simple interface both on the network and client side provides access to the corporate telecom and network resources - as if the user were actually at his/her desk. VocalWare is easy to use and install. A downloadable software client provides easy deployment to the user community. The user interface is a graphical representation of industry standard phones, which allows the user to dial-in to the corporate Be There! server and access the same telecom and data network features they would typically have available on their desk ... all from their PC, over low and high bandwidth. |
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Davox Corporation |
912 |
DAVX |
: www.davox.com |
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Internal PR Contact |
Nicole Rodgers |
nicole@davox.com |
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External PR Contact |
Kerrie Seltenheim/ Account Coordinator |
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617-926-6665 ext. 262 |
Fax: (617) 924-3817 |
kerrie@sterlinghager.com |
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Sterling Hager, Inc. 9 Galen St. Ste. 220 Watertown, MA 02472 |
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Product |
Ensemble |
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Summary of Davox |
Davox Corporation is a leading supplier of inbound, outbound, and blended call center solutions for businesses involved in mission-critical customer contact activities, including customer service, telemarketing, collections, and fund-raising. Davox solutions help companies improve the quality of their customer contacts through superior account service, enhanced employee productivity, and more effective methods for integrating and managing internal resources |
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e-Voice Communications |
#654 |
Stock:N/A |
www.evoicecomm.com |
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Internal PR Contact |
Jennifer Bao, Product Support |
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408-991-9988x111 |
408-991-9630 |
jbao@evoicecomm.com |
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New Product at show: |
evoice3000-24 |
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Products profiled |
- evoice3000:PC-based PBX with build-in Auto-Attendant,voicemail, unified messaging with Microsoft Outlook, VoIP and text-to-speech. - evoice2000 lite: turn-key Win95-based voice processing system with auto-attendant and voicemail. Basic system is 4-port. Upgradable to 8-port. Works with most major PBX. Evoice2000: Windows-NT based CT application server with auto-attendant, voicemail, unified messaging, text-to-speech etc. |
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High lights |
e-Voice Communications will be exhibiting the evoice200 Computer Telephony Application Server. The evoice2000 is an NT-based voice processor with integrated unified messaging, call control and Internet connectivity. In addition, e-Voice will be highlighting the channel ready evoice3000 NT-based PBX Communications Server, offering a powerful telephone switch with integrated voicemail/unified messaging, call and message control, and browser-based administration. The evoice3000 will also be debuted with VoIP and a higher density, universal 24-port trunk/station board. Both products are available with an optional Text-to-Speech module. |
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EIS International Inc. |
#2137 |
Stock:EISI |
www.eisi.com |
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Internal PR Contact |
Rosanne Desmone, PR Director |
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703.326.6509 |
703.478.0146 |
rdesmone@eisi.com |
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External PR Contact |
Liz Ruppert, Account Executive |
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O'Keeffe & Company, 8357 Greensboro Dr., Suites A&B, McLean, VA 22101 |
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703.883.9000 x112 |
703.883.9007 |
lrupert@okeeffeco.com |
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High lights |
EIS International is a leading provider of software solutions and services for outbound and integrated inbound/outbound call centers. With more than 80,000 workstations at approximately 1,400 worldwide locations, EIS provides systems for telemarketing, customer service, fund-raising, market research and collections to increase productivity, enhance operational efficiency and improve agent effectiveness. |
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Ericsson Enterprise Systems |
2329 |
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Internal PR Contact |
Marlene M. King Director of Marketing, 50 Castilian Drive Santa Barbara, CA 93117 |
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805-961-0308 |
805-961-0665 |
Mobile-805-452-1759 |
marlene.king@ericsson.com |
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PR Contact |
Shannon Kelly, The Cornerstone Group |
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650-948-4103 |
cornerstonegroup@email.com |
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New Product |
Ericsson WebSwitch 2000 Product Family |
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Highlights |
The Ericsson WebSwitch 2000 product family is a series of modular telephony products that offer Voice over IP (VoIP) capability through an integrated H.323-compliant gateway. These feature-rich products may be networked over IP to provide an organization with the reliability of proven circuit-switched telephony as well as the benefits of IP telephony and mobility. IP telephony enables an organization to reduce line and traffic costs by combining voice, data and mobility over one common infrastructure. The Ericsson WebSwitch 2000 product family provides voice solutions for a wide variety of business environments including support for remote workers as well as branch and regional offices. |
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eShare Technologies |
531 |
ESHR |
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Internal PR Contact |
Jennifer Fisher Public Relations Coordinator |
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770-239-4561 |
Fax: 770-239-4484 |
jfisher@eshare.com |
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Highlights |
eShare Technologies (NASDAQ: ESHR) is the leading total-solution provider of unified Web and telephony customer communication solutions for customer-contact centers, e-commerce and online communities. Its customers include leading organizations in the financial services, retail, media and communication industries such as 1-800-Flowers, AOL, First USA, Citigroup, American Express, Dun and Bradstreet, Lycos and AT&T WorldNet. |
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I-BUS |
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Kristin MacLeod MarCom Specialist Maxwell Technologies |
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phone (619) 503-5112 |
fax (619)715-0018 |
kmacleod@maxwell.com |
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Company Highlights |
I-Bus has announced the TR4C, a cassette enclosure that simplifies system upgrade and maintenance thereby reducing operating costs. Each fully self-contained 4U enclosure measures just 4.4? wide enabling up to four of them to be placed side by side in a standard 19" rack. This new cassette enclosure provides complete flexibility and independence by allowing the individual upgrade of separate computer systems. |
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ICS Advent |
724 |
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www.icsadvent.com |
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PR Contact |
Michael W. Gerow, PR Director |
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T: 858/279-2100 |
858/279-5400 |
mike@welcomm.com |
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Wellspring Communications, 7975 Raytheon Rd, Ste 340, San Diego, CA 92111 |
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Company Highlights |
ICS Advent (formerly Industrial Computer Source) is rapidly becoming the industry leader in applied computing solutions for computer telephony integration, call centers, convergence, IP telephony, CPE and IVR, telecom infrastructures and other high-availability applications. |
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Key product intros |
* Pre-configured rackmount solutions featuring online availability and 24-hour ARO shipment--several models to choose from optimizing the highest value, stability, flexibility or availability; * High-Density Telephony and Server Platform--offers unmatched expansion capability for high-density, I/O-intensive high-end server environments; features a unique "over/under" processor and backplane design (model C820 platform); * Internet Call Manager Solution--sophisticated turnkey multi-application solution ready to deliver service; * EIC-certified Call Center Platforms--scalable, fully integrated server platforms supported by a worldwide sales and support organization. This ensures a consistent and cost-effective relationship to all Interactive Intelligence partners and provides a total systems integration and test capability. |
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Interactive Intelligence, Inc. |
1017 |
StockSy ININ |
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Internal PR Contact |
Christine Holley Market Communications Specialist |
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317-715-8220 |
Fax: (317) 715-8220 |
christineh@ININ.com |
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Amy Bushman, Corporate Marketing |
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317-715-8260 |
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amyb@inin.com> |
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Product |
We will be featuring a new email response management product, e-FAQ, The Enterprise Interaction Center |
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Highlights |
Interactive Intelligence, Inc. (NASDAQ: ININ) to feature intelligent kiosks powered by the company’s new e-mail response management product, e-FAQ™. CTI Expo attendees can visit the kiosks at the e-FAQ Information Center located at booth #1927, where they can enter questions about the Expo and conference, and receive answers automatically generated by the e-FAQ product. Interactive Intelligence, Inc. will also demonstrate the latest version of its award-winning flagship product, the Enterprise Interaction Center® (EIC) version 1.3, as part of its main exhibit at booth #1017. EIC, a Windows NT-based "all-in-one" communications server, will be demonstrated live, showing off the product’s most recent enhancements, including new call control and conferencing features, multimedia queuing, and web chat and callback capabilities. Interactive Intelligence, Inc. staff members will be hosting several educational sessions during the Expo’s conference track on December 7th, 8th, and 9th. |
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Interactive Software |
517 |
Stock:N/A |
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Internal PR Contact |
Harry Peisach |
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877-e-FORCE1 |
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HPeisach@callcenter.com |
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External PR Contact |
Jodi Meryl Wallace/President |
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JMW & Company, 9 Locust Street, East Norwalk, CT 06855 |
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203-838-6932 |
Fax 203-838-1311Mobile: (203) 984-4854 |
JMerylW@aol.com |
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Interactive Software will demonstrate e-FORCE, the e-volution in workforce management software. e-FORCE is the first enterprise-wide forecasting and scheduling software based on state-of-the-art Internet architecture and open database technology. e-FORCE models the workflow according to any contact center activity, email, fax, web response or live agent chat. e-FORCE is the only workforce system available through multiple delivery channels including e-FORCE 2Kâ„¢, the Client/Server version, e-FORCE Net@ccessâ„¢ , the break-through hosted Internet solution , and e-FORCE @Your Serviceâ„¢ , the industry's first outsourcing service. Interactive also unveils e-FORCE MessageNet - an interactive employee messaging and polling software that makes communicating with contact center employees faster and easier. |
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Kana Communications |
1637 |
NASDAQ:KANA |
ww.kana.com |
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Internal PR Contact |
Jason Cigarran, Marketing Communications Manager |
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650-566-2517 |
650-325-9850 x517. |
JCigarran@Kana.com |
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External PR Contact |
Angelique Faul |
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Evans Partners/for Kana Communications, Inc |
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650) 595-8757 |
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afaul@evanspartners.com |
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J.Crew Selects Kana to Prepare for Holiday E-Commerce Explosion Leading Retailer Joins over 40 Customers on the Kana Online Hosted Solution for Managing Online Customer Communications Palo Alto, Calif. - November 8, 1999 - Kana Communications, Inc. ( www.kana.com), a market leading provider of online customer communications solutions, today announced that J.Crew, one of the world's premier traditional retailers and e-commerce sites, has chosen the Kana platform to handle its online customer communications during this holiday season. J.Crew deployed Kana's hosted version, Kana Online, to prepare for the busiest e-commerce season in history.J.Crew chose the Kana platform to ensure the highest quality online customer experience-- providing customers with the same personalized attention they experience when ordering from the catalog, or shopping in the storefront businesses. Using Kana Response, Kana's solution for online customer service, J.Crew can now easily manage high volumes of customer e-mail and Web-based communications, as well as proactive outbound e-mail customer service. J.Crew has joined more than 40 customers already hosted on the Kana Online platform. Kana Online allows companies to deliver high quality customer service at every stage of a company's online customer communications development. All licensed Kana Response applications are available in the hosted environment, providing a comprehensive solution for companies that want to deploy the Kana solution quickly and see immediate productivity gains. "We are pleased that such a respected and established retail company chose Kana," says Michael McCloskey, CEO of Kana Communications. "By taking advantage of Kana Online's rapid deployment, J.Crew gets a head-start on the holiday season and will have a seamless transition when they take the Kana solution in-house to integrate it with the rest of their e-commerce infrastructure." "We chose Kana's hosting option to ensure we'd be live in time for the holiday season, and Kana's Professional Services team has been diligent in making sure we are ready," said David Towers, Director of Customer Relations for J.Crew. "With all the speculation about the dramatic increase in this year's online holiday shopping numbers, we know Kana will be able to scale to our needs to handle the increased volume of online customer communications." Kana offers a comprehensive and integrated communications solution for the entire customer communication lifecycle. Kana's demonstrated reliability and scalability, the platform's modern web-based architecture, and its ease of integration with existing enterprise applications enable e-businesses to enhance customer loyalty, generate additional revenue opportunities and reduce the cost of online communications. The Kana 4 platform includes Kana Connect, an innovative permission-based electronic direct marketing solution, Kana Commerce, a powerful transaction-related communications solution, and Kana Response, a leading solution for online customer service. Kana Communications, Inc. (NASDAQ:KANA) is a market leading provider of online customer communications solutions for electronic direct marketing, e-commerce and online customer service. Kana develops, markets and supports a comprehensive suite of e-business infrastructure solutions that allow companies to manage high volumes of inbound and outbound e-mail and Web-based communications, while facilitating the delivery of targeted and personalized information to each customer. The company has more than 200 customers, including ten of the top twenty most visited sites on the Internet. Kana is based in Palo Alto, California, with offices Worldwide. For more information about the company, please visit |
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MCK Communications |
#652 |
Stock:N/A |
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Internal PR Contact |
Amy Gelpey |
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617-454-6131 |
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amy_gelpey@mck.com |
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New Product profiles |
MCK’s Remote Voice products for Packet Networks (RVoPN) provide off-premises workers with seamless connectivity to corporate PBXs, including 4-digit dialing, intercom, conferencing, transfer, voice mail signaling and full ACD features. MCK’s products include single- and multi-user remote and gateway products for xDSL, Cable and T1 networks |
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Mercom Systems |
837 |
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( www.mercom.com |
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Kristy C. Needham |
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T210-820-3070x102 |
F210-820-3080, |
kristyn@weinkrantz.com |
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ALAN WEINKRANTZ AND COMPANY, 3737 Broadway, # 340, San Antonio, Texas 78209 U.S.A. |
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new product |
Audiolog Management Console or AMC |
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Highlights |
About Mercom...Mercom is a leading provider of computer telephony recording solutions in the call center and related industries. Mercom's flagship product, Audiolog, is an open architecture multi-channel digital voice logger. With a foundation built upon Microsofts' Windows NT operating system, Audiolog uses convenient features such as drag-and-drop to manage, transfer, retrieve and playback calls. About AMC...AMC enables remote viewing and administration of multiple systems and sites. The new console is able to monitor and control from1to 999 Audiolog or IntellAgents 2000 servers, allowing the user to view activity, archives, monitor alarms, etc. |
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MIND |
Lucent Partner Pavillion |
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Internal PR Contact |
Barbara Frank/ IP Telephony Billing Marketing Manager |
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Tel: +972-4-993-6632 |
Fax: +972-4-993-7776 |
barbara@mindcti.com |
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External PR Contact |
David Coates/Brodeur Porter Novelli 617-587-2927 dcoates@brodeur.com Liora Bram /Brodeur Porter Novelli 617-587-2036 lbram@brodeur.com |
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New Product |
MIND is announcing the availability of the MIND PhonEX Call Accounting solution for the Lucent IP ExchangeComm |
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Highlights |
Tundo and MIND Partner to Offer Call Accounting Capabilities for Internet Telephony Systems Provides Integrated IP Telephony and Call Accounting Solution for Enterprise and Network Operators Cambridge, MA and Yoqneam, Israel - Dec. 5, 1999 - Tundo Corporation, a Cambridge, MA-based developer of network telephony systems, has partnered with MIND, a leading provider of IP Telephony billing and management solutions, to provide customers with integrated call accounting solutions for their IP telephony systems. By integrating its Network Telephony System (NTS) (TM) with the MIND-PhonEX (TM) Call Accounting solution, Tundo will provide Enterprise customers and service providers with the management and control required for wide-scale deployment of IP telephony. Benefits The combined Tundo/MIND solutions will provide both Enterprises and Service Providers with a number of features and benefits that address many of the current barriers to wide-scale deployment of IP telephony systems. These will include: * Call Accounting for telephony expense control across both the WAN and the Web * Traffic Analysis for monitoring call traffic and analyzing call loads both for Service Providers and for Enterprises * Fraud Detection for enabling the detection of telephone misuse by even the most sophisticated methods "MIND is committed to providing comprehensive billing and management solutions for enterprises and service providers," said Zeev Braude, VP Product Line Management at MIND. "By integrating the MIND PhonEX call accounting system with the next generation IP PBXs, we are providing customers with a comprehensive solution to meet their future needs. We welcome this cooperation with Tundo and look forward to a mutually beneficial relationship for both of our companies." "MIND CTI has demonstrated the ability to rapidly develop and deploy management tools for the new generation of packet telephony systems," said Eitan Bauch, CEO and President of Tundo. "The MIND PhonEX call accounting system combined with the reliability and flexibility of the Tundo Network Telephony System will provide the management and control capabilities required for the wide-scale deployment of mission critical IP telephony solutions." About MIND MIND, the market leader for VoIP billing, supplies solutions for billing, accounting and management for Internet telephony, switches, Internet-based services and data. MIND is a leading provider of call accounting systems for the enterprise market with thousands of customers worldwide. For information on MIND and its products visit the company web site: http://www.mindcti.comAbout Tundo Tundo, headquartered in Cambridge, Massachusetts with sales offices in the US and the UK and Research and Development facilities in Israel, builds and provides open network telephony systems which free organizations to reduce costs and create new business models while extending their investment in legacy telecommunications infrastructures. These systems are built upon Tundo's Distributed Open Telephony-Operating System (DOT-OS) (TM), a patented software architecture that delivers high levels of reliability, scalability and the flexibility to create a new class of telephony applications. Tundo's Network Telephony System (NTS)(TM) was named "Best of Show" at the 1999 TMC Internet Telephony EXPO. For more information on Tundo, visit the company's web site at http://www.tundo.com. |
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MoonFire |
438 |
StockSymN/A |
www.dialvision.com |
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Internal PR Contact |
Tracy Jones/ President |
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970-535-9500 |
970-535-0351 |
tracyj@dialvision.com |
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New Product |
DialVision 4.0 |
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Product highlights |
DialVision 4.0 is a 100% Web-based Inbound/Outbound telemarketing software application. Running on a centralized client/server database, DialVision allows centralized agents, remote agents, or decentralized call centers to access the centralized web server's database through a web browser. |
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Company highlights |
MoonFire Corporation has created a web-based telemarketing application with voice, data, and Internet convergence. It is installed at customer sites...and it works! |
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Motorola |
2128 |
Stock Sym MOT |
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Internal PR Contact |
Abbott Ikeler, Director Public Relations |
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T508-261-5249 |
LAI002@email.mot.com |
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External PR Contact |
Sharon Barclay/ MSL |
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617-536-9447 |
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Products introduced |
The Motorola Product presentation at CTI Expo brings together all of the elements needed for the complete Voice over IP connection to the PSTN. This solution includes the connection to the SS7 PSTN signaling fabric, the T1 trunk connection to the PSTN voice network, the VoIP gateways and the Billing Service function to deliver the billing information and management reporting systems in for Telephony Decision Support System functions. |
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NETRIX Corporation OpenROUTE Networks, Inc |
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NASD NTRX NASD OPEN |
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External PR Contact |
Yegor Kuznetsov/ Project Manager - Public Relations |
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703) 591-6400 x 312 |
FAX: (703) 591-4274 |
ykuznetsov@stratageminc.com |
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Stratagem Marketing (PR Agency to Netrix), 11211 Waples Mill Road Suite 200 Fairfax, VA 22030 |
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NETRIX Corporation (NASDAQ: NTRX) and OpenROUTE Networks, Inc (NASDAQ:OPEN) have announced the solution that will allow all Digital Subscriber Lines (DSL) users to make the most of Internet Telephony and Virtual Private Networking technology. The companies plan to debut it at the upcoming CTI Expo December 7-9 in Las Vegas. Netrix Corporation and OpenROUTE, pioneers in Internet Telephony, Voice Over IP (VoIP) and Virtual Private Networking, have just gone out of the ‘quiet period’ and made a number of interesting steps. Just recently Sonic Telecom, a major international digital communications solutions provider, adopted its products and made a $10 million commitment to install Netrix/OpenROUTE equipment at its points of presence in the United States and Europe. Also, Netrix/OpenROUTE has come up with an innovative leasing program to make it easier for ISPs to move into the IP Telephony market. Netrix/OpenROUTE will announce its new corporate name and product during the CTI Expo, and their executives would be attending the event. To schedule an appointment before the CTI Expo, please call me at 703-591-6400 x 312. To schedule an interview during CTI Expo, please contact Renee Randall at: 301-254-7137 (mobile) or 1-800-SKYPAGE, PIN number: 226-1908 (pager) |
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Nokia Intelligent Applications (formerly Telekol Corporation) |
112 Pedestal J |
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Internal PR Contact |
Jan Bergeron / Marketing Director |
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T781-487-7100 |
F781-487-0210 |
jbergeron@telekol.com |
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New Products introduced |
IntegraX 6.2, IntegraSpeech and IntegraNotes |
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Company highlights |
Nokia Intelligent Applications (formerly Telekol) offers speech-enabled Intelligent Communications solutions including intelligent call processing, unified messaging (UM), transaction processing, Web/IVR, and fax. The first to offer Web-based UM solutions integrated with Microsoft's Exchange, Outlook, and Inbox, and robust access and management of UM over the Internet. |
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N. Dakota Econ & Finance |
#1238 |
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www.state.nd.us |
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Internal PR Contact |
Jody Link, Marketing/Com Director |
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701-328-5332 |
701-328-5320 |
Jlink@state.nd.us |
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PakNetX |
#1639 |
Stock:N/A |
www.paknetx.com |
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Internal PR Contact |
Chris Botting, VP Marketing |
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603-890-6616 |
603-870-9395 |
cbotting@paknetx.com |
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External PR Contact |
Barry Mason |
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Schwartz Communications, 230 Third Ave, Prospect Place, Waltham, MA |
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781-684-0770 |
781-684-6500 |
barrym@schwartz-pr.com |
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New Product at show |
PNX ICC |
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Product profiles |
PNX ICC |
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High lights |
PakNetX provides integrated software that allows businesses to provide customer contact using the full range of Internet media and telephone. The PNX ICC solution supports multiple methods of communication that allow customers to reach beyond the static content of a Web site to interact with live customer service representatives. |
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Parlance Corporation |
2037 |
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www.nameconnector.com |
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Internal PR Contact |
Amy Burden Marketing Coordinator |
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888-700-NAME (6263) |
Fax 781-306-1149 |
aburden@nameconnector.com |
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New Product |
Enterprise NameConnectorÔ |
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Company highlights |
Parlance Corporation is the provider of NameConnector Service. The service is a telephony-based business solution that simplifies and reduces the cost of making connections on the telephone. NameConnector Service enables Callers to dial one number, say the name of the person or department they wish to reach, and be automatically connected. Service highlights: The NameConnector Family of services allows companies to speech enable their auto attendants, call centers, paging systems and enterprise directories. Parlance Corporation provides a complete turnkey Service which includes: Installation (all hardware and software, name registry design and creation, natural voice prompts, training services) Performance Services (real-time, on-going system monitoring) Statistic Overviews (detailed reports describing how users are utilizing the system) Custom Reports (caller volume, line availability, connection time) Ongoing Activities (system upgrades, support hotline) Service Offerings:
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POINT Information System |
#1924 |
Stock:N/A |
www.pointinfo.com |
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Internal PR Contact |
Judi O'Gorman |
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T+353-1-6020100 |
F+353-1-6020101 |
judi.o.gorman@pointinfo.com |
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External PR Contact |
Geoff Twibell |
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Sage Partnership, Twyford, Berks, UK, RG10 9DR |
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T+44 1189 344007 |
F+44 1189 344008 |
geoff@sagepartnership.com |
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New Product at show |
TeamPOINT 4i |
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Products introduced |
TeamPOINT 4i |
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High lights |
"POINT Information Systems is a worldwide provider of advanced customer interaction center software solutions. These enable organizations to link their sales, marketing, customer care and back-office functions to form an integrated, enterprise-wide customer interaction platform. Based on our TeamPOINT products you can increase profitability, reduce costs and provide a significantly better service throughout all channels. Thus, improving customer retention, and accelerating business growth through acquisition programs, cross-selling and up-selling. POINT's TeamPOINT 4i product suite uses thin client and familiar Web technology to bring together all the different channels of communication (fax,phone, e-mail, web, kiosk etc.) and routes to market that organizations now employ. In this way, TeamPOINT maintains standards of customer service, along with consistency of business practices, whichever way customers choose to communicate or to do business." |
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PRO TECH COMMUNICATIONS |
839 |
OTCBB: PCTU |
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CONTACT |
Joanna Lipper/Maureen Carson |
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203-961-0500x3506/3519 |
203) 348-4106 (fax) |
jlipper (or) mcarson@nct-active.com |
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FORT PIERCE, Florida - Pro Tech Communications, Inc. (OTCBB: PCTU) will introduce a new line of telephone headsets designed specifically for the call center environment at the CTI Expo Fall '99, December 7-9, in Las Vegas, NV. Pro Tech currently sells innovative, lightweight headsets to a number of high-profile users such as the NASA Space Program and McDonald's. Founded by Keith Larkin, who founded Plantronics and ACS Wireless (recently acquired by GN Netcom), Pro Tech is positioned to introduce a new generation of telephone headsets that exploit a technology advantage gained from extensive design and engineering experience. The products being introduced at CTI Expo are Pro Tech's first entries in the rapidly expanding telephone headset market. According to Mr. Larkin, "Pro Tech was established on the assumption that customer requirements for design, cost, and durability are always evolving, and our goal is to introduce advanced technology headsets to the telephone headset market that are responsive to and exceed customer expectations." Mr. Larkin's latest innovation to be demonstrated at CTI Expo is the first ultra-light, sound-suppressant headset, the TrinityTM, designed to meet the current demands of the telephone headset market. Intended for users in environments with high-ambient background noise such as large call centers, brokerage firms, direct marketing companies, and emergency service centers, where information accuracy is critical, it is unlike other headsets currently available. The Trinity employs a super-light, ½-ounce acoustical ear cup which completely surrounds the user's ear, suppressing background noise while improving user comfort for extended time periods. The Trinity can achieve a background noise reduction of up to 20% for significantly improved clarity of incoming conversation. It also comes with a noise-cancelling microphone for outgoing sound clarity. The Trinity is available in a monaural style at a suggested list price of $93.00 or binaural style at a suggested list price of $113.00. The monaural design is capable of being worn on either ear for maximum comfort and convenience. Additional products to be introduced are the ApexTM and AstraTM headsets, which are adaptations of the headsets Pro Tech developed for NASA's International Space Station. Designed as the ultimate in durability, comfort, and performance, the Apex and Astra headsets are being offered at a significantly lower price than other premium headsets and have the ability to connect with competitive headset amplifiers. Pro Tech will also be showing a new call center amplifier, the A-27, which is built to work with PBX/ACD systems, and the PJ-327 plug prong telephone. This new amplifier will feature proprietary noise suppression and compression circuitry for increased intelligibility functions and controls. Pro Tech Communications, Inc. designs, develops and manufactures headsets and new audio technologies for applications in fast-food and telephone industries and for the National Aeronautical Space Administration (NASA). The company currently has marketing and strategic agreements with McDonald's Corporation and The Boeing Company. |
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QualityLogic |
#646 |
Stock:N/A |
www.qualitylogic.com |
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Internal PR Contact |
Laura Posson, MARCOM Manager |
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805 531 9030 ext. 158 |
805 531 9045 |
lposson@qualitylogic.com |
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Editorial Contacts |
Jim Zuber |
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805-531-9030 ext: 105 |
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jzuber@qualitylogic.com |
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External PR Contact |
Karen George, President |
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Access Millennium3, 4500 E. Pacific Coast Hwy., Long Beach, CA 90804 USA |
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562 597 8086 |
562 597 0933 |
karen@access-pr.com |
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New Product at show |
FaxLab 4.0 |
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Products profiled |
ChannelProbe |
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Company Highlights |
QualityLogic was formed in September, 1999, by the merger of Genoa Technology, a world leader in the development of test tools for imaging and telephony technologies, and Revision Labs, a pioneer in software testing methodologies, tools and technologies. QualityLogic provides testing tools, test resources and quality assurance management to help companies create high-quality, on-time, on-budget products and services. |
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High lights |
QualityLogic's FaxLab 4.0 features new network test capabilities and unprecedented ease-of-use features. FaxLab emulates over 120 fax machines, multifunction peripherals, fax-modems and PC-based fax software in use today, so fax manufacturers and integrators can verify that their products will interoperate with fax devices in the "real world". |
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Quicknet Technologies |
2324 |
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PR Contact |
Cathleen Bleers Account Executive |
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847/955-0700, ext. 228 |
800/287-2279 |
bleers@sspr.com |
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S&S Public Relations 475 Half Day RoadLincolnshire, IL 60069 |
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Highlights |
The leader in low density Internet Telephony products, (booth # 2324) will be showcasing their NEWEST products at CTI Expo Fall '99 in LAS VEGAS! They will be demonstrating their recently announced PCI & PCMCIA versions of their award winning Internet PhoneJACK and more! |
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Qunitum Technolgoies |
#539 |
Stock:N/A |
www.quintum.com |
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Internal PR Contact |
Joanne Lowy |
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732-972-8020 |
732-972-8022 |
Joanne_lowy@acrotron.com |
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External PR Contact |
Wendie Makoujy, Vice President |
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Spector Assoc, 636 Morris Turnpike, 2nd Fl, Short Hills, NJ 07078 |
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973-467-5858 |
973-4673211 |
Wendie@spectorpr.com |
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New Product at show |
Voice over IP service |
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Profile |
Quintum Technologies is launching a new Internet telephony offer for enterprises with high voice quality and fail-safe connections, and will be setting a new precedent for reliability guarantees. |
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Quintus Corporation |
#131 |
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www.quintus.com |
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Internal PR Contact |
Laurie Wickham, Marketing Communications Manager |
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510-770-1377 |
510-770-1377 |
laurie.wickham@quintus.com |
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External PR Contact |
Gita Chandra, Account Executive |
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Schwartz Communications, 595 Market Street, Suite 2050, San Francisco, CA 94105 |
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415-512-0770 |
415-882-5787: |
gitac@schartz-pr.cpm |
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New Product at show |
WebCenter Integration into eContact |
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Products profiles |
WebCenter Integration into eContact |
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High lights |
Quintus WebCenter provides an integrated software solution for web self-help, email response and management, text-based web-chat, browser-collaboration, voice call-back, and voice over Internet. Quintus WebCenter has been selected by over 150 leading Internet customers including living.com, more.com, REI.com, Ashford.com, EveryCD.com, 800.com and many others. WebCenter is a part of the Quintus eContact Suite which provides a comprehensive e-customer relationship management solution across all communication channels. |
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Racal Recorders, Inc |
#1717 |
Stock:N/A |
www.racalrecord.com |
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Internal PR Contact |
Melanie Covington, Marketing Coordinator |
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800-553-8279 |
703-709-9529 |
mcovington@racalusa.com |
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External PR Contact |
CJ Elias-West |
celias-west@racalusa.com |
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Products introduced |
Agent Quality Management |
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High lights |
Agent Quality Management, a complete agent capability and quality management system, is a wholly objective tool that audits and measures agent/customer interations in the call center. Racal, a pioneer in recording, sets the standard for excellence in voice monitoring. With products like AQM, companies look to Racal for complete recording solutions. |
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Rockwell Electronic Comm |
1919 |
ROK |
www.ec.rockwell.com |
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Internal PR Contact |
Linda Cazan |
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630-227-7419 |
630-227-8186 |
cazan@ec.rockwell.com |
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Editorial Contacts: |
Mike Collyer, Rockwell Electronic Commerce |
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630/227-8212 |
FAX 630/227-8186 |
collyer@ec.rockwell.com |
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External PR Contact |
Carol Marino |
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Tech Image Limited, 3265 N. Arlington Heights Road,Suite 301, Arlington Heights, IL 60004 |
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847-632-0040 x223 |
847-632-1841 |
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New Product |
Contact Integration Manager |
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Products introduced |
Call Center Commander (3CS); Contact Integration Manager; Internet Communications Studio; and Call Center Studio |
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Company highlights |
Rockwell Electronic Commerce will demonstrate its award-winning open system customer contact technology at CTI Expo Fall '99. Demos include the enhanced 3CS Call Center operating system and Commander call center management application, Internet Communication Studio, Contact Integration Manager and Call Center Studio. Rockwell EC pioneered the call center industry and continues to represent the leading edge in call center and customer contact management innovation. Rockwell Electronic Commerce is a leading supplier of customer contact management technology. This technology includes automatic call distribution (ACD), call center and customer contact applications, computer telephony integration (CTI), and multimedia and Internet solutions. Rockwell Electronic Commerce’s open, standards-based technology platforms integrate robust customer relationship management applications with existing enterprise-wide information systems. |
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SOSINC Communications |
2039 |
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Internal PR Contact |
Melissa Johnk/Public Relations |
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Phone712-266-0836 |
Fax 712-266-0847 |
melissaj@sosinet.com |
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Company highlights |
Our Sovereign Voice™ efficiently integrates voice, fax and data traffic, over a single carrier facility along with our added services such as caller ID, speed dial, call waiting and more. Finally, an integrated solution to long distance savings. Start enjoying toll quality voice and savings over your VPN today! |
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Spectrum |
2332 |
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www.specorp.com |
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Internal PR Contact |
Dan Boehm |
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800-392-5050, 713-944-6200 |
713-944-1290 |
info@specorp.com |
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External PR Contact |
Alicia Smith |
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ADS PR |
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281-481-9226 |
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adsadv@flash.net |
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New Product |
UltraLink II |
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Houston, TX --- Ultra-Link II Software is a Real Time Data Acquisition and Alert System software that collects ACD data from a switch/ACD and allows this information to be modified and transmitted instantly to Spectrum Wallboards, Data-Pop (screen pops), monitors, pagers, email, and audio communication devices. Using simple calculations, new data items can be created that are shown on the spreadsheet, but also can be sent to the wallboards, Data-Pop, pagers, etc. These new data items are color coded to be easily distinguished from data acquired from the switch/ACD. Critical information is located on the bottom of the spreadsheet, so the supervisor does not have to search for it wasting valuable time. Currently displayed is the active cell, the value in the cell, the formula creating the new data item within the active cell, data collection is currently active and the last update time of this information from the switch/ACD. Spectrum Corporation is the market leader in the industry, providing wallboards and software for every need. |
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SpeechWorks International |
#720 |
Stock:NotYet |
www.speechworks.com |
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Internal PR Contact |
Leah Lesser, PR Manager |
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617.428.4444, |
617.428.1122 |
leah.lesser@speechworks.com |
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External PR Contact |
Peter Gorman |
Carol Seitz |
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Schwartz Communications Prospect Place, 230 Third Avenue Waltham, MA 02451 |
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781.684.0770 |
Peterg@schwartz-pr.com |
cseitz@schwartz-pr.com |
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Products profiles |
SpeechWorks 6.0: The Global Speech Recognition solution |
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High lights |
· supports 10 languages; · allows developers to create one application that can support several different languages; · allows callers to receive more personalized service/experience with the new audience-specific prompt feature |
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SYMON Communications |
#554 |
Stock:N/A |
www.symon.com |
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Internal PR Contact |
Steve Verboom, Marketing Communications |
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281-240-5555 |
281-240-4895 |
sverboom@symon.com |
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External PR Contact |
Cathleen Bleers, Account Executive |
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S&S Public Relations, 475 Half Day Road, Lincolnshire, IL 60069 |
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800-287-2279 |
847-955-7720 |
bleers@sspr.com |
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New Product at show |
SYMON2000 and NetBrite |
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Products profiled |
NetBrite LED Displays |
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High lights |
SYMON Communications, Inc. now offers NetBrite, a unique new family of high performance, network connected, full-matrix LED display boards. NetBrites incorporate an integrated Ethernet TCP/IP connection (patent pending) to provide exceptional speed, bandwidth and utility. User-configurable number of lines, character sizes and individually addressable message areas help make NetBrites the most flexible LED displays. Installed in 1,000+ centers, SYMON monitors ACDs, IVRs, trunk lines, call tracking systems, client/server platforms, host systems, LANs, network links, databases & more to automatically deliver intelligent real-time alerts. Outputs to color LED displays, panels, Windows workstations, pagers, VGA devices, e-mail, Intranet/Internet pages & more. Visit booth #554 to see our NEW NetBrites, the world's first network-connected LED displays. |
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Tapestry Integration Specialists |
454 |
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Internal PR Contact |
Michael Bitter, Vice President – Marketing |
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314.344.0066 Ext. 7012 |
314.344.0990 |
michael@tapestry.com |
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Simple*Chat: Low Cost Interactive Real Time Web Chat Tool For Customer Contact Centers To Be Unveiled at TMC's CTI Expo (St. Louis, MO) Tapestry Integration Specialists, Inc., today announced that it will feature Simple*Chat, it's new interactive web chat product for mid sized contact centers, at TMC's CTI Expo to be held December 7-9, 1999 in Las Vegas. (Booth #454) Using Simple*Chat, customers can participate in real time chat sessions with sales representatives, customer service agents, or technical support personnel as they browse a Simple*Chat enabled web site. Customers click on a button or standard hyperlink and are immediately connected to available agents to handle their requests and problems. Simple*Chat's innovative Automated Chat Director (ACD) works in conjunction with the traditional contact center PBX, via CTI software, to blend and distribute chat requests among contact center agents. And, Simple*Chat capabilities are easily added to new and existing web sites with a few lines of HTML code. Simple*Chat is part of Tapestry's Simple*Contact Center. Simple*Contact Center is an integrated suite of low cost, basic function, easy to install and maintain software products for mid sized customer service, technical support, and contact center operations. It combines Tapestry's award-winning Simple*CT computer telephony integration suite and three new web contact products: Simple*Chat (interactive real time web chat), Simple*Mail (Email processing), Simple*CallBack (automated web call back). Simple*Contact Center builds on Tapestry's innovative approach using product designs that provide basic core functionality, are easy to install and maintain, and cost significantly less than competitive products. Small and medium sized call centers are affordably implementing Simple*Contact Center products to provide sophisticated, integrated telephone and Internet contact processing. "Simple*CT has been generating quite a bit of interest among contact centers and business partners. Demands for higher levels of customer care and service are pushing businesses with small and medium contact centers to find economical solutions that allow them to compete with their larger competitors. Historically, the high cost of CTI and web integration prevented many companies from using these tools to compete effectively. Simple*Contact Center levels the playing field for by providing a set of products that includes the functions companies need to stay competitive with a compelling ROI", said Michael Bitter, Tapestry's vice president of marketing. Tapestry Integration Specialists, Inc. is a St. Louis based advanced technologies systems integration firm that specializes in the development, integration, and implementation of packaged and custom applications for customer service/customer care, telesales, and technical support call centers. Tapestry applications combine technologies, such as interactive voice response, computer telephony integration, fax, email, Internet e-Commerce, and advanced interface technologies such as natural language speech recognition. Additional information about Tapestry Integration can be obtained from the company’s web site at www.tapestry.com |
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TelAthena Systems LLC |
#927 |
Stock:N/A |
www.telathena.com |
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Internal PR Contact |
Ira Stoller, VP, Sales & Marketing |
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888-777-7565 |
212-206-1963 |
istoller@telathena.com |
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High lights |
TelAthena is a multi-user, multi-purpose Human Interaction Software system designed to fully automate the exchange of information over the telephone and/or internet. Providing seamless outbound, inbound, and internet interfaces, TelAthena is the perfect vehicle for creating telemarketing, customer-service, help-desk, or fund-raising applications, or any other real or virtual call-center application. |
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Tundo |
#113 |
Stock:N/A |
www.tundo.com |
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Internal PR Contact |
Karen Schapira, Marketing Communications Manager |
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972-9-8852245 |
972-9-885-2249 |
Karen@tundo.com |
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External PR Contact |
David Coates, Senior Account Executive |
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Brodeur Porter Novelli, 855 Boylston, Boston, MA 02116 |
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617-587-2927 |
617-587-2828 |
dcoates@brodeur.com |
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High lights |
Tundo Corporation is a leader in open, network telephony systems designed for Enterprise and Carrier class applications. The company is taking advantage of the shift to packet based voice solutions to deliver a cost effective network telephony platform that frees organizations to reap the benefits of IP telephony while leveraging existing investment in communications infrastructure. |
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Ubiquity Software Corp |
#1739 |
Stock:N/A |
www.Ubiquity.net |
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Internal PR Contact |
Tammy Tobin, MarCom Manager |
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613-271-2027 |
613-271-8817 |
ttobin@ubiquity.net |
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VOCALCOM |
1831 |
www.vocalcom.fr |
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PR Contact |
Caroline PLAIGNAUD/ Marketing Director |
caroline@vocalcom.fr |
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Highlights |
David MAGIDAS, North America Director will be showing our solutions, LIVE MULTIMEDIA BLENDED CALL CENTER |
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