ICCM '99/CRMS '99 Media Advisory

	Media Advisory
	ICCM '99/CRMS '99
	Lakeside Center at McCormick Place, Chicago, IL
	August 30 - September 2, 1999

ON-LINE PRESS REGISTRATION FOR

The 11^th Annual International Conference & Exposition on Call Center Management

Customer Relationship Management Solutions ’99

ICCM ’99/CRMS ’99

TO:	All News Media Outlets -- Media Advisory -- Not for Publication
WHAT:	On-line Press Registration Open for ICCM ’99/CRMS ’99at:
	http://www.pacificdialogue.com/chicago99_preg.htm
WHEN:	Conference Sessions & Exhibit Hall: August 30 - September 2, 1999
WHERE:	Lakeside Place at McCormick Convention Center, Chicago, IL
CONTACT:	Bob Miko
	Pacific Dialogue Trade Show Bureau
	Tel: 203-378-2803
	E-mail: bmiko@pacificdialogue.com

ICCM ’99/CRMS ’99 will feature Keynotes and General Session Speakers including:

Richard Teerlink - CEO, Harley-Davidson

Bill Press - Host of CNN's Crossfire

Roger Dow - Senior Vice President & General Sales Manager, Marriott International

Don Von Doren - President, Vanguard Communications

John Williams - Partner, CSIO Forum

Tom Villiani - Senior Vice President, Sales & Field Force Automation

Lori Bocklund - Call Center Practice Manager, Vanguard Communications

Official ICCM ’99 corporate sponsors are IEX, Lucent Technologies, Nortel Networks, Siebel Systems, SIEMENS, and TCS Management Group. CRM Solutions ’99 corporate sponsors are Easyphone, Lucent, Oracle, and Siebel Systems. More than 200 leading call center / customer relationship management companies will be exhibiting at the combined events.

CRM Solutions ’99 is a highly focused, individually marketed event strategically co-located with the International Conference and Exposition on Call Center Management. ICCM is the largest call center management event in the world with call center and customer service managers attending from 38 different countries. The synergy between companies and products allows the two events to share exposition space featuring over 230 exhibitors and the largest combined presentation of call center, customer service, and customer relationship management (CRM) solutions in the industry. For more information, visit: www.crmexpo.com

A complete ICCM ’99/CRMS ’99 program (including exhibitor listings, scheduled keynote addresses, conference sessions and workshops) can be found on-line at http://www.iccm.com and http://www.crmexpo.com. Working journalists and financial analysts are encouraged to register on-line (ICCM ’99/CRMS ’99 media center URL is http://www.pacificdialogue.com/chicago99_preg.htm). ICCM ’99/CRMS ’99 Press Center is at the Lakeside Plaza at McCormick Convention Center. Registration opens at 7:30 on Monday, Tuesday, Wednesday, and Thursday.